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What is an IVR call center? (workflows, benefits, tools)

4.5K Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to...
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What is office management? Here’s everything you need to know

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The complete guide to hiring a virtual phone assistant

3.7K Today, many business owners face a dilemma — should you prioritize core tasks or answer customer calls? Fortunately, by hiring a...
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Teramind vs Time Doctor: A head-to-head comparison

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What is an IVR call center? (workflows, benefits, tools)

4.5K Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to...

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What is an IVR call center? (workflows, benefits, tools)

4.5K Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to...

What is office management? Here’s everything you need to know

Office management is about maximizing office efficiency and ensuring effective office work. It involves coordinating office activities and helping to maintain employee satisfaction....

The complete guide to hiring a virtual phone assistant

3.7K Today, many business owners face a dilemma — should you prioritize core tasks or answer customer calls? Fortunately, by hiring a...

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Thailand has new visa policies to attract tourists, students, and remote workers

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104 Thailand Cabinet adopted several innovative new visa policies on May 28, 2024, with the goal of boosting the country’s economy and tourism industry....

37% of workers in Washington work remotely at least once a week

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27 Washington is experiencing a significant shift in work patterns, with a notable rise in remote work. This trend has far-reaching implications for the...

How to do an effective call audit in your contact center BPO

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1.2K Call auditing involves evaluating and reviewing your contact or call center’s performance to ensure maximum efficiency and team productivity.  An effective...

The pros and cons of Microsoft Teams time tracking

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1.8K Microsoft Teams is a great tool for workspace communication and project planning. It offers several features like Microsoft Teams channel, video meetings, task...

The new remote work hotspot

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90 In an unexpected turn of events, Disney World theme parks have become a popular hotspot for remote work. This trend, once...

10 effective strategies on how to reduce stress at work and stay balanced

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81 Many people deal with stress at work, and it happens in all kinds of jobs. As work gets harder and there...

92 million workers to embrace full-time remote work by 2030

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78 The World Economic Forum (WEF) has made a groundbreaking prediction:  92 million workers will work full-time remote work by 2030. This...

The top 16 outsourcing companies in the world [2024 Edition]

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2.7K Looking for the best outsourcing companies? Outsourcing has gained tremendous popularity because delegating business processes to the right companies can improve...

Call center process flow charts: Templates for all types

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2.5K A flow chart call center process is becoming increasingly necessary for call centers that want to be more efficient. For starters,...

How unpaid hours hurt employees and businesses

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81 The UK workforce is grappling with an overtime epidemic and unpaid overtime, which affects the welfare of employees and the prosperity of companies....

Why remote work and hiring offshore talent are crucial in today’s business landscape

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70 The next global economic crisis might not result from a pandemic or conflict but from a lack of qualified employees across various sectors....

What is an attendance point system? (free template included)

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3K Want to know how to use the attendance point system?  When employees start missing work more frequently than usual, it can...
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