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What is an IVR call center? (workflows, benefits, tools)

4.5K Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to...
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What is office management? Here’s everything you need to know

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The complete guide to hiring a virtual phone assistant

3.7K Today, many business owners face a dilemma — should you prioritize core tasks or answer customer calls? Fortunately, by hiring a...
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Teramind vs Time Doctor: A head-to-head comparison

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What is an IVR call center? (workflows, benefits, tools)

4.5K Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to...

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What is an IVR call center? (workflows, benefits, tools)

4.5K Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to...

What is office management? Here’s everything you need to know

Office management is about maximizing office efficiency and ensuring effective office work. It involves coordinating office activities and helping to maintain employee satisfaction....

The complete guide to hiring a virtual phone assistant

3.7K Today, many business owners face a dilemma — should you prioritize core tasks or answer customer calls? Fortunately, by hiring a...

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What’s the average salary in Singapore for 2024?

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4.6K Want to know what’s the average salary in Singapore? The cost of living in Singapore is incredibly high. To compensate for...

How to start a BPO business (step-by-step guide)

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2.9K Want to know how to start a BPO company? With tons of businesses looking to outsource their non-core activities, starting a...

Remote work is continuing to rise across the United States

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80 Hybrid work environments are quickly becoming the norm, with remote work offering the most flexibility for employees. However, where employees are logging on...

4 free excel time tracking spreadsheet templates (2024)

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4.6K Most companies need some time tracking method to record and verify how long each employee has worked daily, weekly or monthly...

Crafting employee benefits packages employees love: A step-by-step guide

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86 Offering attractive employee benefit packages is essential in today’s competitive employment market to draw in and keep top personnel. Employees now want complete...

What is the average salary in South Korea for 2024?

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5.2K South Korea is home to various industry giants in East Asia, including Samsung and Hyundai.  The South Korean peninsula is also one of the...

10 best apps in 2024!

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2.4K Trying to track employee hours using Excel spreadsheets, paper timesheets, or biometric scanners is often a waste of time and exposes...

How to create an Excel attendance tracker (+ free templates)

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2.4K Attendance issues like tardiness and unexcused absence can reduce employee productivity and team performance.  But it’s not easy to spot these...

Boosting retention and engagement through employee stock options

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258 In the tough job market of today, businesses are always looking for new ways to hire and keep the best workers. Employee stock...

What it is and why it matters

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55 In today’s very competitive job market, providing competitive pay is more crucial than ever. According to a Glassdoor survey, nearly 67%...

How forcing office returns harms the environment

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60 The onset of COVID-19 in 2020 catalyzed a dramatic shift in the way we work, with many trading their office cubicles...

The future of support software

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46 Liam Martin, co-founder and chief innovation officer of Time Doctor, and Michael, chief data scientist, discussed the new area of predictive workforce analytics...
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