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What is an IVR call center? (workflows, benefits, tools)

4.5K Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to...
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What is office management? Here’s everything you need to know

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The complete guide to hiring a virtual phone assistant

3.7K Today, many business owners face a dilemma — should you prioritize core tasks or answer customer calls? Fortunately, by hiring a...
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Teramind vs Time Doctor: A head-to-head comparison

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What is an IVR call center? (workflows, benefits, tools)

4.5K Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to...

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What is an IVR call center? (workflows, benefits, tools)

4.5K Unlike traditional call centers, an IVR call center manages caller interactions through a series of automated menus. This enables customers to...

What is office management? Here’s everything you need to know

Office management is about maximizing office efficiency and ensuring effective office work. It involves coordinating office activities and helping to maintain employee satisfaction....

The complete guide to hiring a virtual phone assistant

3.7K Today, many business owners face a dilemma — should you prioritize core tasks or answer customer calls? Fortunately, by hiring a...

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47% of German employees demand remote work or they would quit 

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90 In the evolving landscape of post-pandemic work culture, the word from employees is resoundingly clear: provide work-from-home flexibility or risk losing valuable talent....

The impact of UI/UX on customer support tools

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73 A crucial indicator of success in the ever-evolving field of customer service is productivity. Michael, the chief data scientist, and Liam...

How to start a virtual assistant business in 2024

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1.9K Are you thinking of setting up your own virtual assistant business? You’ve come to the right place. With more companies relying on remote workers, working...

Discover why Time Doctor is the leader in time tracking solutions

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37 Time Doctor was recently awarded a prestigious spot on the 2024 Capterra Shortlist for Time Tracking Software. This shows that it is the...

How to start an agency (step-by-step guide)

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2.4K Want to learn how to start an agency? Whether it’s for content development, logo design, or other areas of digital marketing,...

Insights from Time Doctor’s webinar

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31 Liam Martin, co-founder and chief innovation officer of Time Doctor, gave a webinar on ‘Benchmarking helpdesk software‘ analyzing 12 million support tickets from...

Free timesheet templates for 2024 (excel, PDF, word)

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7.6K If there’s one thing that both employees and employers agree with, it’s that time tracking is an extremely tedious process. To...

How AI is redefining outsourcing for modern businesses

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83 Outsourcing has been an important part of many big businesses’ plans since the 1990s. Many businesses have moved operations to places...

Blending AI with human innovation for call center excellence

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191 In the webinar hosted by Time Doctor, “Humans + AI: Crafting a New Era of Work Collaboration,” industry experts Liam Martin, Co-founder and...

Implementing flexible work arrangements to reduce turnover

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154 Flexible work arrangements have become a critical tactic for boosting employee retention and happiness in the quickly changing workplace. The need for organizations...

The rise of travel in the era of hybrid and remote work

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103 The evolution of work models has profoundly impacted various aspects of life, with travel being a significant beneficiary. According to the 2024 Spring...

Empowering AI to improve customer service

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74 Artificial intelligence (AI) was the subject of an informative webinar titled “Navigating the CS Jungle,” hosted by Liam Martin, co-founder and...
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